SHINKO AIRCON PRIVATE LIMITED – INDIA
Terms and Conditions
Standard Terms and Conditions
The following Terms and Conditions shall govern the service request for any products/spares sold by Shinko Aircon India (hereafter referred to as the Company), to any person, organization, or entity (hereafter referred to as the Customer).
Please click the below link to raise a service request :
Go to https://shinkoind.com/service-portal/
Fill the form with valid information and submit. Then a unique Token Number is generated and send to the email provided. Customer can use this tocken number as reference for future communication with the us till the service is closed.
General Procedures
Review of complaints by the first level of the Technical team,
Validating the requirement for a site survey by an HVAC engineer,
Preparation of commercial documents pre & post-inspection,
Arranging technician(s) / supervisor(s) for site survey, after approval of commercial document(s),
Diagnosis of issue / fault,
Providing information to the Customer about the diagnosis result,
Receiving Customer approval to proceed with the necessary repairs / replacements,
Closing the service request with site acceptance / commercial bills, as applicable.
General Terms & Conditions
- Service work/ AMC shall be done for all major brands.
- The service provided shall be free of charge if the unit(s) supplied are within the warranty period (as per the terms of the applicable warranty); (For the units purchased from Shinko Aircon India)
- Once the service request is raised, the service representative shall contact the Customer for initial troubleshooting and later schedule an appointment if the request is qualified with a valid delivery note number and clarity on the nature of the problem submitted. The Customer shall provide the Warranty or Product Serial Number (as applicable) to ascertain if the warranty claim is valid, apart from the delivery note number if requested by the service technician; (For the units purchased from Shinko Aircon India)
- In the event of the service representative visiting the site, the Customer shall have the following documents: Delivery note / Invoice / Warranty certificate (For the units purchased from Shinko Aircon India)
- Any services beyond the Warranty period shall be charged per visit, depending on the requirement. The standard visiting charges shall be for diagnosing the cause of failure. For repair / replacement works, the actual charges shall apply - Standard Charges per visit: Dubai: AED 250; Outside Dubai: AED 650 (These charges will be waived off if the order is confirmed with Shinko Aircon India)
- The Customer shall be responsible for arranging the necessary entry pass / work permits to access the area or building where the equipment has been installed / stored. All basic arrangements to access the unit shall also be made by the Customer.
- If, after installation, building, or other code violations are discovered before and / or during the diagnosis and / or repair of the unit, the company will not attempt to repair and / or service such a unit until the corrective work has been completed by the Customer;
- For any parts and / or accessories within the warranty, the company reserves the right to propose and / or replace the same or similar parts as per availability and our conditions necessitating the same; (For the units purchased from Shinko Aircon India)
Taxes and Governmental Charges
Customer agrees and will pay any and all taxes or any other charges imposed by the government within the Territory, such as but not limited to GST, in any quotations, agreement, sales invoices, and any other sales documents with Shinko Aircon India.